Circuit City had a really tight return policy. They wanted all get garmin watches Storeto get returned within 14 days and charge a restocking service charge of 15%. I was floored! What if I didn’t deal with it? What if there was a problem? It didn’t matter. That was the particular policy.
So it got me to thinking. What if I got myself it somewhere else? And should I start buying based upon return insurance policies? Now, I am definitely not afraid to return anything for any purpose. My wife would attest to that. I work hard for items, and I expect them to work and want to be comfortable with them. And also a return policy is a sign that a store stands at the rear of what it sells. So the question becomes, can I find the same product or service with a comparable price and a better return policy?
This is what a found for some popular electronics retailers:
Circuit Urban center: 14 day return policy with 15% restocking rate for digital cameras, camcorders, desktop PCs, notebook PCs, monitors, machines, scanners, projectors, PDAs, mobile video, GPS and détecteur detectors (meager).
Best Buy: 14 day return policy together with 15% restocking fee for digital cameras, camcorders, desktop PCs, notebook computer PCs, monitors, printers, scanners, projectors, PDAs, mobile video clip, GPS and radar detectors (meager).
Office Depot/Office Max/Staples: 14 day return policy fee for digital cameras, camcorders, desktop PCs, notebook PCs, monitors, printers, scanners, projectors, PDAs, mobile video, GPS, etc (above meager – simply no restocking fee? ).
Wal-Mart: Between 15 and forty-five days depending on which type of electronics you buy. Can’t discover a restocking fee (not bad)
Kmart: 28 days in all returnable items (very good)
Sears: 30 days in addition to 15% restocking fee if not returned “as is” (very good)
Costco: Unlimited on all returnable items, apart from get garmin watches has a 90 day return policy (excellent)
Goal: 90 days on all returnable items. I have seen any restocking fee, but never had a problem with profits (excellent)
**All return policies can change. Check before you buy!
Aim for and Costco are clearly the best big box retailers regarding returns. However , there is a downside to both stores – assortment. I may not be able to find as much selection in Costco or perhaps Target as I would at a Best Buy or Circuit Location. But I can always search online for greater selection plus return the item at the store.